Pricing mistakes every business makes

Setting a pricing policy and regularly reviewing those prices and strategies allows you to price for profit and success

Pricing mistakes every business makesHave you ever bought something and thought that there’s something not right about the price? Maybe it seemed too cheap or you felt you were getting ripped off. Pricing is tricky and a stressor for many business people. Are we too high and scaring away customers? Our competitors are priced lower than us, should we…

How to create customer service that works

It’s all about making a connection with your customers and building a relationship by giving them what they need in that moment

How to create customer service that worksI recently gave a customer service session to the employees of a store called Great White Toys. Having seen in the news that Toys ‘R’ Us has filed for bankruptcy protection and that many other retailers are also in trouble as a result of online competition, I was surprised to hear from store owner Cameron…

Are leaders born or raised?

Being born with talent, riches or a good name doesn’t make you a great leader. Leadership skills can be learned if you open your mind

Are leaders born or raised?Think about the best leader you’ve ever worked for or been associated with. If you considered the qualities that make that person so fantastic as a leader, what would you say those qualities are? It might be a coach or a team member. It might be your first boss or your current boss. It could…

Why a monthly report card is essential for business

Look at your income statement and your balance sheet closely every month. Consider the questions those figures raise and then seek out the necessary answers

Why a monthly report card is essential for businessI enjoy reading my kids’ report cards and making them sweat like I did when my mom and dad went through my report card. The truth is, their report cards are, for the most part, better than mine. The comments from the teachers are certainly much nicer. But why tell my kids that? If you’re…

Five ways you might be discouraging your staff

Motivated employees are the lifeblood of every great business. Understanding what you can do to motivate your workers is essential

Five ways you might be discouraging your staffIt’s true that people don’t quit a job, they quit a boss. A great boss can change the dynamics of an organization and inspire people to create a culture where work doesn’t feel like a chore. Motivated staff are key to having an operation that’s well functioning and takes care of customers in a way…

Happiness rooted in relationships, not possessions

The cost of isolation and fear caused by our response to the pandemic might be much higher and even more deadly than the illness

Happiness rooted in relationships, not possessionsI feel old. For the second time in a month, I’ve pulled a muscle in my back. It’s left me sore, stiff and walking like an old man. Yet I’m truly blessed that my life has been filled with good health – with the exception of injuries and concussions derived from my life of activity,…

What are you avoiding today?

The worst outcome in many cases is much better than not dealing with what we’re avoiding

What are you avoiding today?I caught myself trying to avoid work last week. Part of my job is to make phone calls to prospective clients. As it came closer to the time I had blocked out to make the calls, I found myself getting distracted. I went through my emails, clicked on links, looked at social media and even…

Why do we obsess over money?

Why do we obsess over money?In the days before credit cards, before microwave machines, before The Ed Sullivan Show broadcast across the night TV screens, bread was a dime, pop a nickel or less, and my grandfather worked for a mill in the Canadian great northwest. Years ago, I would visit my grandfather in his Richmond, B.C., apartment. We would…
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