Be kind. Our staff is working as hard as they can

People who have worked in customer service jobs are now avoiding these positions at all costs

Be kind. Our staff is working as hard as they canIt should be good news. Canada now has the lowest unemployment rate ever. Certainly, a high unemployment rate is bad news. When the rate hits double digits with one in 10 out of work, the economy is in trouble and Canadian workers – and politicians – become fearful about getting and keeping a job. But…

It’s a bumpy ride for women trying to get back to work post-Covid

The deep divisions in Canada’s labour market have taken on heightened urgency

It’s a bumpy ride for women trying to get back to work post-CovidThe onslaught of COVID-19 in March 2020 led to one of the most dramatic economic shutdowns in Canadian history. Millions of people lost their jobs – especially women working in vulnerable sectors, such as restaurants and hotels. Now that Canada has entered its post-pandemic-recession phase, many women are getting back into the paid workforce, but not…

Tips for earning more while working less

With the right systems and people in place, we can step back as owners and do what really needs to be done

Tips for earning more while working lessIn 2014, one of the professors in my MBA program asked: “Why are you here?” As he went around the class, people responded: “To further my career.” “To earn more money.” “To get a better job.” When he came to me, I said: “I’m here to learn how to work less and make more money.”…

Having trouble keeping or hiring staff?

Increasing wages works to some extent. But retraining and being a better boss will do more

Having trouble keeping or hiring staff?There are many challenges to running a business, including getting capital, getting customers and meeting the competition. Add staffing to the list. Hiring workers used to be less difficult. Any vacancy announcement attracted many more applicants than employers were able to consider. But now, there are multiple vacancies for every able, willing and available worker.…

Are subcontractors hurting your brand?

Subcontractors represent your business. So they need to maintain your standards

Are subcontractors hurting your brand?Imagine paying to have someone bring a washing machine into your house and set it up and then having to fire them before the job is complete. This is exactly what happened to my friends last week after they bought a new washing machine from Home Depot. The wife decided that, as a treat for…

What you can do to attract and hire better candidates

Competitive salaries, fitting benefits, flexible schedule, value-based hiring, and creativity

What you can do to attract and hire better candidates“We just can’t find anybody qualified to do the job for us.” This is a line I hear regularly in working with clients lately. In some parts of the country, there’s a drastic shortage of labour. That’s putting a strain on the ability of many leaders to fill spots in their organizations with qualified staff.…

Adapting to new working conditions better than quitting

What to do when your job shifts under your feet

Adapting to new working conditions better than quittingOver the past two years, the nature of work for some has changed dramatically, whether it’s working remotely, relying more heavily on digital tools or adapting to restructuring and shifts in the economy. Many of us have been reflecting on whether our jobs are giving us what we want out of life. Canada may not…

Conflict Coach: I’m doing the work and he’s taking all the credit

It’s important not to lose your cool. A public outcry can leave you looking like an angry toddler

Conflict Coach: I’m doing the work and he’s taking all the creditFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Don’t minimize the importance of your business IT

Many managers are exasperated by what they see as a high cost/huge time waste associated with IT

Don’t minimize the importance of your business ITMany managers think information technology (IT) is easy because they’ve installed Microsoft Office, quickly downloaded an app to their smartphone, added a printer to a workstation or smoothly installed a wireless access point. Even without this experience, they assume IT is easy because their children have successfully performed these tasks. Most managers in companies, regardless…

Human capital is key to building a successful economy

Canada’s economy has transitioned from the resources under our feet to the resources between our ears

Human capital is key to building a successful economyThe first month of a new year is named January after the Roman god Janus, who had two faces – one looking backward and the other looking forward. Janus illustrates humanity’s ambition that the first month of the new year is a time to take stock of the past and make plans for the future.…
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